betg is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have under Philippine law.
Summary for Filipino Players: betg collects personal information to operate your account, process payments via GCash and PayMaya, comply with PAGCOR licensing requirements, and keep the platform secure. We do not sell your personal data. You have rights under the Philippine Data Privacy Act (Republic Act No. 10173) to access, correct, and delete your data. Questions can be directed to our Data Privacy Officer at support@betg.one.
betg ("betg," "we," "us," "our") is the operator of the online gaming platform accessible at betg.one. betg operates under the PAGCOR regulatory framework applicable to licensed online gaming in the Philippines. This Privacy Policy ("Policy") describes how betg collects, processes, stores, uses, shares, and protects the personal information of individuals ("you," "Player," "User") who register for or use the betg platform, including through the betg Login, the sports betting section, the betg Casino, the bingo lobby, and the slots section.
This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). betg also complies with applicable PAGCOR data handling requirements as a condition of its operating license.
By registering an account on betg, completing the betg Login, or using any betg service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein. If you do not consent to the terms of this Policy, you must not use the betg platform.
This Policy applies to all personal information collected by betg, whether provided directly by you during registration, collected automatically through your use of the betg platform, or received from third parties such as payment processors and identity verification providers. This Policy does not apply to third-party websites or services that may be linked from the betg platform — betg has no control over and accepts no responsibility for the privacy practices of any third party.
betg collects personal data in the following categories:
When you create a betg account, we collect:
As required by PAGCOR regulations, prior to processing withdrawals betg collects:
When you make deposits or withdrawal requests via GCash, PayMaya, BPI, BDO, Metrobank, or cryptocurrency wallets, betg collects:
betg maintains complete records of your gaming activity on the platform, including:
When you access betg, our systems automatically collect:
betg retains records of communications between you and betg, including live chat transcripts, support email correspondence, and any documents you submit in connection with account verification or dispute resolution.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration | Name, email, mobile number, DOB | Account creation |
| KYC / Identity | Government ID, selfie, TIN | Pre-withdrawal verification |
| Financial | GCash number, bank details, transaction records | Deposit / withdrawal |
| Gaming Activity | Bet history, game sessions, responsible gaming settings | Continuous during play |
| Technical | IP address, device, browser, cookies | Continuous during site access |
| Communications | Chat logs, support emails | When you contact betg support |
betg uses your personal data for the following purposes:
Under the Philippine Data Privacy Act, betg processes your personal information on the following legal bases:
Where betg relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any betg marketing email or contact support@betg.one.
betg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. betg shares your personal data only in the following circumstances:
betg engages third-party service providers who process personal data on betg's behalf under written data processing agreements consistent with the DPA. These include:
betg is obligated to disclose personal data to Philippine regulatory authorities in the following circumstances:
betg will never proactively share your personal data with third parties for their commercial benefit. All data sharing by betg — including sharing with service providers — is strictly limited to what is necessary for the stated purpose and governed by contractual data protection requirements.
betg uses cookies and similar tracking technologies on the betg platform. A cookie is a small text file placed on your device when you visit the betg website. betg uses the following categories of cookies:
You may manage non-essential cookie settings through your browser's cookie controls. Blocking strictly necessary cookies will impair platform functionality including the betg Login. For detailed cookie management instructions, refer to your browser's help documentation.
betg retains your personal data for the periods necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory obligations:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR / AML compliance |
| KYC / identity documents | Duration of account + 5 years post-closure | PAGCOR / AML compliance |
| Financial transaction records | 10 years from transaction date | AML / BIR tax requirements |
| Gaming activity / bet history | 5 years from account closure | Regulatory audit requirements |
| Support communications | 3 years from last communication | Dispute resolution / legal claims |
| Marketing preferences | Until withdrawn or account closure | Consent |
| Self-exclusion records | Permanent (even after exclusion ends) | Responsible gaming obligation |
After the applicable retention period expires, betg will securely delete or anonymize your personal data. Anonymized, aggregate data may be retained indefinitely for platform analytics purposes.
betg implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
While betg takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. You are responsible for maintaining the security of your betg account credentials on your device and network.
Under Republic Act No. 10173 (Data Privacy Act of 2012) and its IRR, you have the following rights regarding your personal data held by betg:
Request a copy of the personal data betg holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data. Some data corrections require re-verification of your KYC documents.
Request deletion of personal data where retention is no longer necessary, subject to betg's legal and regulatory retention obligations.
Object to processing of your personal data for marketing purposes or where betg relies on legitimate interest as the legal basis for processing.
Request restriction of processing in specific circumstances — for example, while betg investigates a dispute about data accuracy.
Receive a copy of personal data you have provided to betg in a structured, machine-readable format, where technically feasible.
File a complaint with the Philippine National Privacy Commission (NPC) if you believe betg has violated your rights under the Data Privacy Act. The NPC is the competent supervisory authority for data privacy matters in the Philippines.
To exercise any of the above rights, submit a written request to betg's Data Privacy Officer at support@betg.one. betg will acknowledge your request within five (5) business days and aim to respond substantively within fifteen (15) business days. Complex requests may require additional time — betg will notify you if an extension is required.
21+ betg is strictly for players aged 21 and above. betg does not knowingly collect personal data from individuals under 21 years of age. Online gaming is prohibited for minors under Philippine law and PAGCOR regulations. If betg becomes aware that personal data has been collected from an individual under 21, betg will immediately suspend the account, void all associated transactions, and delete or anonymize the personal data in accordance with applicable law. If you believe a minor has registered on betg, please contact betg's support team or Data Privacy Officer immediately.
betg verifies player age through the mandatory KYC process prior to processing any withdrawal. Registration data including date of birth is collected at account creation and cross-referenced during identity verification. Falsifying age data during betg registration constitutes a violation of the betg Terms & Conditions and may constitute a criminal offence under Philippine law.
betg's primary operations and data processing are conducted within the Philippines. However, certain service providers engaged by betg — including cloud infrastructure providers, game content providers (such as Evolution Gaming and Pragmatic Play), and identity verification platforms — may process data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, betg ensures such transfers are governed by contractual arrangements that provide equivalent data protection to the standards required by the Philippine Data Privacy Act, including the NPC's guidance on cross-border data transfers. betg does not transfer personal data to jurisdictions that do not provide adequate data protection guarantees without implementing appropriate safeguards.
betg may update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or the National Privacy Commission's guidelines. Material changes — including changes to how we use your personal data or your privacy rights — will be communicated to registered players via email to their registered address with a minimum of fourteen (14) days' notice prior to the updated Policy taking effect.
The effective date of this Policy is displayed at the top of this page. Your continued use of the betg platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the betg platform and may request account closure and data deletion in accordance with Section 9 of this Policy.
For any questions, concerns, or requests relating to this Privacy Policy or betg's data processing practices, please contact betg's Data Privacy Officer:
All data privacy requests must be submitted in writing. betg may require identity verification before processing requests that involve access to, correction of, or deletion of personal data. This verification requirement is in place to protect players from unauthorized third-party data requests.
Six commitments betg makes to every Filipino player on the platform.
Every connection to betg — login, deposit, game session — is encrypted with 256-bit SSL. The same standard used by BPI, BDO, and Philippine government e-services. Your data travels encrypted, always.
betg processes personal data in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act. Our Data Privacy Officer handles all access, correction, and deletion requests within the statutory timeframes.
betg does not sell, rent, or trade your personal information to third parties for their commercial benefit. Data sharing is limited to service providers under strict contractual protections and mandatory regulatory disclosures.
betg's identity verification meets PAGCOR's mandatory KYC standards. Age verification protects the 21+ requirement. KYC data is stored encrypted and accessed only by authorized personnel for regulatory purposes.
Under the DPA, you can access, correct, delete, or restrict betg's processing of your data. betg acknowledges requests within 5 business days and responds substantively within 15 — no runaround, no delays.
Marketing communications from betg are always opt-out. Every betg email includes an unsubscribe link. SMS opt-out is one reply away. Withdraw marketing consent without affecting your account or gaming access.
betg's platform is built on trust — PAGCOR-licensed, DPA-compliant, SSL-encrypted. Filipino players from Manila to Mindanao game with confidence knowing their personal data is handled responsibly. 21+ only.
betg operates under the PAGCOR regulatory framework. Gambling involves financial risk — please play responsibly.